Privacy Policy

Personal information we collect

• Account and contact details: name, username, email, phone number, date of birth, address (if provided), and support communications.
• Identity/verification information (if required): documents or details you provide to verify identity or meet legal obligations.
• Usage and device data: IP address, device identifiers, browser type, operating system, pages viewed, timestamps, and referring URLs.
• Cookies and similar technologies: to remember preferences, maintain sessions, and measure Site performance.
• Payments: where applicable, payment status and transaction references (we generally do not store full card numbers; payment processors handle card data).

How we collect information

We collect information directly from you (e.g., when you register, contact support or submit forms) and automatically via cookies, logs and analytics tools when you use the Site.

Why we collect and how we use it

• Provide and operate the Site, create and manage accounts, and deliver requested services.
• Verify identity, prevent fraud, manage security, and meet legal/regulatory obligations.
• Customer support, incident response, and communications about your account or requests.
• Analytics and improvements (e.g., understanding usage patterns and fixing errors).
• Marketing communications where permitted by law; you can opt out at any time.

Disclosure and sharing

We may disclose personal information to:

• Service providers (e.g., hosting, analytics, customer support, security and payment providers) who process data on our instructions.
• Professional advisers (legal, accounting, audit) as necessary.
• Government agencies, regulators or law enforcement where required or authorised by law.
• Parties to a corporate transaction (e.g., merger, sale, restructure), subject to appropriate protections.

Overseas disclosures

We may use cloud and service providers that store or process information outside Australia (for example, in the United States or the European Economic Area). Where practical, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.

Cookies and choices

You can control cookies through your browser settings and may delete existing cookies. Blocking some cookies may affect Site functionality. Where available, you may also opt out of certain analytics or marketing cookies through on-site settings.

Data retention

We keep personal information only for as long as needed for the purposes described above, including to meet legal, regulatory, tax, reporting and dispute-resolution requirements. We then delete or de-identify it where reasonable and lawful.

Security

We use administrative, technical and physical safeguards designed to protect personal information (such as access controls, encryption where appropriate, and monitoring). No method of transmission or storage is completely secure.

Access, correction and complaints

You may request access to, or correction of, your personal information, or make a privacy complaint by contacting us using the details below. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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